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Beware of Scams. Members have reported scammers using spoofed text messages and phone calls that appear to be from O Bee Credit Union employees trying to get members to share sensitive information to gain access to their accounts.
Remember, O Bee will NEVER initiate contact and request your card number, online banking credentials, or one-time passcodes over the phone, via email, or by text. If someone asks you for this information, end the call and reach out to us directly at 360-943-0740. You can also shut off your card at any time in your Online Banking. Click to learn more. Beware of Scams. Members have reported scammers using spoofed text messages and phone calls that appear to be from O Bee Credit Union employees trying to get members to share sensitive information to gain access to their accounts.
Remember, O Bee will NEVER initiate contact and request your card number, online banking credentials, or one-time passcodes over the phone, via email, or by text. If someone asks you for this information, end the call and reach out to us directly at 360-943-0740. You can also shut off your card at any time in your Online Banking. Click to learn more. X
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Tech Support Scams

Tech Support Scams

In the digital age, tech support scams have become a prevalent threat to credit union members. These fraudsters target unsuspecting individuals, often using convincing tactics to steal personal information and money. Here’s a closer look at how tech imposter fraud works and tips to help you protect yourself.

How the Scam Works
Tech support fraud typically begins with a pop-up warning or unsolicited communication that claims your computer is infected with a virus. These pop-ups may appear to come from well-known tech companies like Microsoft or Norton, and they often contain a phone number for you to call for help. Once you contact them, the scammers will offer to “fix” the problem for a large fee.

Scammers may also lure victims with the promise of a refund, claiming they were overcharged or billed in error. To process this so-called refund, the scammer requests remote access to the victim’s computer or asks for sensitive financial information, such as bank account or credit card details. However, instead of issuing a refund, the scammer may take control of the victim’s online banking and manipulate the screen to make it appear as though too much money was refunded.

To "fix" this fake mistake, scammers pressure victims into returning the supposed overpayment—often by transferring funds, purchasing gift cards, or using cryptocurrency. In reality, no refund was ever issued; instead, the scammer is moving the victim’s own money between the victims own accounts to create the illusion of an error. Worse, some scammers set up recurring charges disguised as ongoing support services, draining even more money over time.

How to Protect Yourself
Here are some simple steps to safeguard yourself from falling victim to a tech support scam:
  1. When in doubt, shut down: If you see a suspicious pop-up and can’t close it, try rebooting your computer. If that doesn’t work, unplug it.
  2. Disregard the phone number: Legitimate tech companies never ask you to call a phone number or click a link in a pop-up. If you’re unsure, visit the official website of the company to get the correct contact information.
  3. Ignore unsolicited contact: Don’t respond to unsolicited emails, calls, or texts claiming there’s an issue with your computer. Real tech support companies will never reach out to you out of the blue.
  4. Don’t grant remote access: Never allow someone to remotely access your device unless you’re certain they are from a trusted company, and you initiated the contact.
What to Do if You’ve Been Scammed
If you believe you’ve fallen victim to a tech support scam:
  • Alert your financial institution: If you've provided any bank account or credit card details, contact your financial institution immediately to secure your account and dispute any unauthorized charges.
  • Protect your identity: If you believe your personal information has been compromised, consider placing a fraud alert on your credit report and monitoring your accounts for any suspicious activity.
 
 


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